top of page

Shipping & Returns

Shipping & Returns Policy
We ship worldwide. By ordering from Auristar, you agree to the terms outlined below.

​

A. Shipping Regions
We ship globally to customers in the US, Australia, Singapore, Europe, Southeast Asia, and more.
 

B. Processing Time

  • In-stock items: 1–3 business days

  • Pre-order items: 7–24 business days 

Important:
Once production has started or your order has been shipped, cancellations cannot be made.
All orders are carefully monitored within their respective processing timelines.
For any concerns, please contact our Customer Care team at customercare@auri-star.com for assistance.

​

C. Delivery Time Estimate

​Orders ship Monday through Friday, excluding national holidays. Our logistics partners process shipments only on business days. Orders placed after Friday evening will be processed on the next business day.

  • Southeast Asia Delivery: Estimated 5–7 business days after dispatch.

  • Standard International Delivery: Estimated 7–16 business days after dispatch, depending on customs clearance and courier performance in your country.

Important Notes

  • Deliveries are made Monday–Friday only. Weekend and holiday deliveries are not available.

  • Delays may occur due to customs inspections or courier network issues. These are beyond our control and do not qualify for refunds or cancellations.

  • Couriers require payment of all import duties/taxes before releasing your package. Failure to pay may result in your order being held, returned, or destroyed without refund.

  • Once your package has shipped, you will receive an automated email with tracking information.

Delays may occur due to customs inspections or courier network issues. These are beyond our control and do not qualify for refunds or cancellations.
 

D. Shipping Carriers

We use a variety of international shipping partners. Our system automatically selects the most efficient courier for your destination, including DHL, EMS, and local courier networks.
 

E. Shipping Fees

  • Rates are calculated based on your package’s weight/volume and destination.

  • We do not profit from shipping fees. Rates are based on real-time logistics partner pricing.

  • Free worldwide shipping is available.

 

F. Taxes & Duties

All international orders are subject to the import taxes, customs duties, and fees of the destination country. These charges are entirely the responsibility of the customer.

  • By law, couriers cannot release your package until all duties and taxes are paid.

  • If you refuse or fail to pay these charges, your package will not be delivered and may be destroyed by customs or returned at your expense.

  • No refunds will be issued in such cases.

 

G. Returns & Refunds

Refunds are possible in the rare case that your order is confirmed as permanently lost by the courier and never delivered. Courier delays, customs inspections, or unpaid tax refusals do not qualify for refunds.

We closely monitor every shipment and will always support you in resolving courier or customs issues. If you ever have concerns, please contact our customer care team directly at customercare@auri-star.com. We will assist you as quickly as possible.

 

H. Responsibility Disclaimer

Auristar is not responsible for:

  • Delays caused by customs or courier networks.

  • Packages held due to unpaid taxes/duties.

  • Packages returned or destroyed due to the customer providing an incorrect address, refusing delivery, or failing to pay required import fees.

 

I. Shipping & Handling

All orders are carefully prepared and shipped by our logistics team. Every package is packed with care and shipped with full documentation. Please note that customs regulations differ by country and are the responsibility of the buyer.

​

J. Tracking Information

All our parcels are shipped from Singapore and come with a registered tracking number.

For other destinations, simply visit your country’s official postal service website and enter the tracking number.

​

bottom of page